Return Policy

Thank you for shopping with Cellular Inc. We strive to provide you with the best products and services. Please read our return policy carefully to ensure a smooth and hassle-free experience.

1. Return Eligibility:

• Items must be returned within 7 days of delivery.
• The item must be in its original condition, with all packaging, accessories, and documentation included.

2. Faulty or Defective Items:

• If you receive a faulty or defective device, please contact our customer service within 7 days of delivery to arrange for a return or exchange.

3. Non-Faulty Returns:

• If the item is in perfect condition but you wish to return it, you may do so within 7 days of delivery.
• In such cases, the client will be responsible for the courier fees associated with the return.

4. Return Process:

• Contact our customer service at online@cellularinc.co.za or 010 013 1786 to initiate the return process.
• Provide your order number, reason for return, and any relevant details.
• Our customer service team will guide you through the return process.

5. Inspection and Refund:

• Once we receive the returned item, it will undergo inspection to ensure it meets the return criteria.
• If the return is approved, refunds will be processed within 3 working days.
• Refunds will be issued to the original payment method.

6. Courier Fees for Non-Faulty Returns:

• For returns with no faults on the device, the client is responsible for the courier fees associated with the return.

7. Exceptions:

• Customized or personalized items may not be eligible for return unless there is a manufacturing defect.

8. Contact Information:

• For any inquiries or assistance, please contact our customer service at online@cellularinc.co.za or 010 013 1786.

Note: This return policy is subject to change without notice. Please check our website for the most up-to-date policy.

Thank you for choosing Cellular Inc. We appreciate your business!